C&EJ's has been offering Shimano reels ever since this brand was imported into the United States. Shimano service policy is probably the best service going. Here is Shimano's own Policy --------- Shimano strives to provide you with the highest level of customer service and satisfaction. We strive to exceed your expectations and provide a memorable experience each time you need assistance. Whether you want to order parts and accessories or need us to repair your Shimano reel, our team of customer representatives will be eager to help you. -------- No matter what a company says about their service the proof is in the pudding. I personally have sent reels back to Shimano for repair and usually what comes back is a Brand New Reel.